DDSEMail for patient communications
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Patient communication is protected health information, and DDSEMail treats it that way on every plan. Appointment confirmations, treatment follow-ups, and two-way messaging are encrypted in transit and at rest, logged for audit, and covered by a signed BAA on supported tiers — so you can reach patients without compromising compliance.
Email patients without the compliance worry
Practices email patients constantly — reminders, post-op instructions, billing questions. Each of those messages can contain PHI. DDSEMail is built so that's handled correctly by default, not by accident.
What's included
- Encrypted two-way messaging for confirmations, follow-ups, and questions.
- AES-256 encryption in transit and at rest, with a complete audit trail — see Security.
- Signed BAA on supported tiers — see BAA overview.
- AI triage that prioritizes patient messages needing a fast reply.
What this is — and isn't
DDSEMail secures email-based patient communication. It is not a substitute for clinical record-keeping in your practice-management system, and patients should never use email for medical emergencies. For how patient data is handled, see Privacy.
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